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The Privacy Policy

Privacy Policy

1. General Information

This Privacy Policy outlines the principles of processing and protecting personal data of users of the Hanen Engrave website available at www.havenengrave.com . We make every effort to ensure that personal data is processed in accordance with applicable laws, including the General Data Protection Regulation (GDPR).

2. Data Controller

The administrator of your personal data is Hanen Engrave,  email: havenengrave@gmail.com .

3. Scope of Collected Data

When using our website, we may collect the following personal data:

  • first and last name,

  • email address,

  • phone number,

  • home/delivery address (for purchases),

  • billing details,

  • information about website usage (cookies, IP address, browser technical data).

4. Purpose of Data Processing

We process your personal data for the following purposes:

  • order fulfillment and service provision,

  • handling inquiries and customer contact,

  • conducting marketing activities (e.g., newsletter),

  • statistical analysis and website functionality improvement,

  • fulfilling legal obligations.

5. Legal Basis for Data Processing

We process data based on:

  • user consent (Article 6(1)(a) GDPR),

  • contract performance (Article 6(1)(b) GDPR),

  • legal obligations (Article 6(1)(c) GDPR),

  • legitimate interest of the administrator (Article 6(1)(f) GDPR).

6. Data Recipients

Your data may be shared with entities supporting us in service provision, such as:

  • courier and delivery companies,

  • payment operators,

  • hosting and analytics service providers.

7. Data Retention Period

We store data for the period:

  • necessary for contract performance and customer service,

  • required by law (e.g., invoices stored for 5 years),

  • until consent is withdrawn (for marketing activities).

8. User Rights

You have the right to:

  • access your data,

  • rectify your data,

  • delete your data (“right to be forgotten”),

  • restrict data processing,

  • data portability,

  • object to data processing,

  • file a complaint with a supervisory authority.

9. Cookies

Our website uses cookies to:

  • ensure proper website operation,

  • analyze website traffic,

  • personalize content and ads. You can manage cookie settings in your browser.

10. Changes to the Privacy Policy

We reserve the right to update this Privacy Policy. Any changes will be announced on our website.

11. Contact

If you have any questions regarding the Privacy Policy, please contact us at havenengrave@gmail.com

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